The next edition of MCW is ahead of us. On the 20th and 21st of May in Łódź we are meeting again at one of a kind event inspired by Customers' experiences - My Customer World Forum & Experience 2019. With great pleasure we can boast of the fact that this year Tide Software has joined the Programme Board of the project.
As Tide Software we willingly share our knowledge and experience with other companies. With a great pleasure together with PZZW (Polski Związek Zarządzania Wierzytelnościami) and the company VSoft S.A. we have engaged in the next project – Technological Breakfast, the meeting which is the ground to exchange experiences between entrepreneurs from the financial sector and the IT industry. On the 16th of May we are meeting in Wrocław to talk, e.g. about benign influence of skip tracing on restricted contact with a debtor.
In April we launched the first Tide Software report, which contains the newest data, including this from the first quarter of 2019. Conclusions from the analysis of above 800m phone calls from the past 1,5 year can be found there. The report presents statistics concerning reaching Clients on the phone in the following industries: loans, debt-collection, bank debt-collection and call center. You can also find there a handful of valuable advice on improving the factor.
A month ago we became the sponsor of a youth football team from Piaseczno. Now the time for next actions for local communities has come. Supporting young athletes, we could not omit the capital of Podlasie, where the second division of our crew is located. We are pleased to inform that Tide Software became the partner of Jagiellonia Białystok Football Academy.
AI, machine and deep learning, big data in call center… in short we were talking about that during the conference „Artificial Intelligence in Customer Service” organized by PIRB. Solutions based on artificial intelligence guarantee even better customer experience quality and that is why they are being increasingly introduced in Polish companies. They enable optimizing both costs as well as consultants’ working time. Tide Software has one aim – Artificial Intelligence for customer service.