- Created: Wednesday, 19 June 2019 15:25
Communication with a client both in sales as well as in customer service should be adjusted to clients’ preferences. What does it mean? Talk to clients as they wish and when they wish! We are going to say more about that on the 25th of June during Tide Software lecture at the conference “Systems supporting sales and customer service (AI, CRM, CEM)”. We invite you on our own and the organizers’ behalf – Polish Institute of Business Development.
We Educate about Omnichannel Communication
In Tide Software we know that talking to clients via one channel is not a revelation. That is why we encourage using omnichannel communication which enables adjusting both a communication channel as well as a message itself directly to preferences of clients of various age and business groups. Combining complementary tools: SMS, Email, Voice, Video chat and profiled communication tailored to a client’s expectations gives the best results. We invite you to our lecture which takes place already on the 25th of June at the conference organized by Polish Institute of Business Development.
Systems Supporting Sales and Customer Service
During the conference “Systems supporting sales and customer service (AI, CRM, CEM)” the organizers will invite you to take part in a joint discussion on development and possibilities of modern systems for customer service, communication and increasing sales. The thematic scope of the conference:
- What is a modern client like? How to get and keep clients?
- Increasing Customer Satisfaction
- Omnichannel Customer Management
- CRM systems
- AI and ML (chat bots, virtual assistants, analysis and recognition of speech)
- Contact Center Systems
- Sales Applications
- Data Security
- Data Integration in Distributed Databases
- Data Analytics