- Created: Friday, 26 April 2019 09:14
In April we launched the first Tide Software report, which contains the newest data, including this from the first quarter of 2019. Conclusions from the analysis of above 800m phone calls from the past 1,5 year can be found there. The report presents statistics concerning reaching Clients on the phone in the following industries: loans, debt-collection, bank debt-collection and call center. You can also find there a handful of valuable advice on improving the factor.
You can download the full report HERE
More About the Report
From the report you will learn, among other things, why you can reach on the phone only a half of your client base; when you should call to reach clients; and finally, why among and inside various sectors of the financial industry substantial differences in the efficiency of calling can be noticed. You will also come to know a couple of ways to increase such efficiency.
Selected Data on Reaching Clients on the Phone
The analysis of the report shows that a weekday does not highly matter if it comes to reaching Clients. The efficiency of phone calls made towards both fixed-line as well as GSM numbers fluctuates around 35 to 37 per cent from Monday to Saturday. What about the exact time of calling? Around 40% effectiveness of calls taken is noticed from 8 am and is maintained up to 4 pm.
It is also worth taking a closer look at a client base. As the report shows up to 11 per cent of numbers in the base of debt-collection agencies are inactive. Tide Software owns tools that help to verify if a given number is active: the HLR and Skip Tracing services.