Relations With a Debtor

On the 29th of November, during the second edition of the conference “The management of relations with clients who delay payments.”, Tide Software experts discussed salient issues concerning effective communication in the field of eviction.

Trends in Eviction

Customer service experiences of Tide Software experts as well as Deloitte, Harvard Business Review and Microsoft reports made it possible to present expectations concerning the nearest future of communication with debtors. According to speakers, the key elements will be: the application of multichannel contact, the integration of various communication tools and the possibility of effortless changing of channels by the client, depending on circumstances.

Omnichannel in Eviction

Currently, departments responsible for customer service and contact with clients are aiming at handling over ten various communication channels. Still, the leading method of communication is phone contact with a consultant. Year by year digital channels are increasingly gaining in importance, however. They constitute a complement to a typical human contact. Research shows that a statistical client uses about 4 various communication channels.

Communication Tools

During the conference Tide Software experts presented the potential of such communication channels as: SMS, email, VMS, video chat, phone conversation and IVR. They discussed their characteristics and the newest feature of connecting them together within the solutions of omnichannel. They also presented the efficiency index of reaching the final recipient with a message.

About us

  • Business Concept

    The strategy Tide Software is based on the experience, organization and thinking in line with the "Toyota way". Read More
  • Partners

    Our long presence in the market allowed us to develop friendly relations with many companies. Read More
  • News

    The latest updates from Tide Software. We participate in conferences and provide new services all the time. Read More
  • Careers

    We are recruiting throughout the year in Poland. Check our job offers (written in Polish). Read More
  • Contact us

    T: +48 22 292 7900 E: This email address is being protected from spambots. You need JavaScript enabled to view it. Read More
  • 1

By using this site you agree to the use of cookies for analytics, personalized content and ads. Learn more